ONGOING RECRUITMENT FOR THE POSITION OF A CUSTOMER SERVICE TECHNICIAN IN CANTON, USA

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ONGOING RECRUITMENT FOR THE POSITION OF A CUSTOMER SERVICE TECHNICIAN IN CANTON, USA

As customer support technician your tasks might contain  answering calls and making an attempt to assist clients tackle technical issues with  merchandise, or journey to houses and companies to restore or preserve merchandise. You could be required to work with telecommunications, with computer systems or workplace machines, or concentrate on electronics restore. This may cowl a variety of duties like set up of hardwares, repairing connections and common upkeep.

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RESPONSIBILITIES

Guiding clients  by means of set up of recent and current services;

Addressing and responding to technical issues clients might have with merchandise;

Coaching customer support representatives in a company on working rules of recent packages and techniques;

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Providing  technical assist to diagnose, handle and resolve technical {hardware} and software program points;

Responding to calls from clients, digital communications, and/or different phone line report to handle inquiries associated to product and providers;

Acquiring pertinent info from clients about technical points associated to merchandise by means of truth discovering and session.

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Dealing with each routine and non-routine duties;

Adhering to all security Requirements and laws of the agency.

SKILLS

Demonstrated glorious communication and customer support expertise;

Sturdy consideration to particulars

Sturdy drawback fixing expertise;

Sturdy arithmetic expertise.

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